Solvero Group is a holding company that unites several businesses within one group and supports them through centralized HR, Legal, IT, and Finance services.

Our newest strategic initiative is the launch of a new iGaming brand. As part of this project, we are looking for a Customer Support Representative who will play a key role in shaping the customer experience and contributing to the brand's successful development from the ground up.

What You'll Do:

• Respond to customer inquiries via live chat and email regarding account-related issues, payments, games, bonuses, and platform navigation.
• Provide clear explanations on betting odds, bet settlement processes, and the calculation of winnings.
• Support customers with deposit, withdrawal, and other payment-related matters.
• Ensure compliance with regulatory requirements, including age verification, responsible gambling limits, and applicable local gambling laws.
• Maintain accurate records of customer interactions in the CRM system.
• Deliver high-quality service aligned with company standards and customer satisfaction goals.

Requirements:

• Minimum 6 months of experience in customer support (experience in iGaming is a strong advantage).
• English proficiency at B2 level or higher.
• Strong understanding of customer service principles, practices, and procedures.
• Basic knowledge of sales techniques and upselling methods is a plus.
• Ability to handle sensitive information with strict confidentiality.
• Strong communication skills and a customer-oriented mindset.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.

Working Conditions & Benefits

• On-site mode.
• Rotating shifts, including day, midday and night shifts.
• Health insurance coverage.