Solvero Group is a holding company that unites several businesses within one group and supports them through centralized HR, Legal, IT, and Finance services.

We are seeking a Payments Specialist who will play a key role in ensuring smooth, secure, and efficient payment operations and supporting the brand's successful development from the ground up.

What You'll Do

• Monitor daily payment processing performance (approval rates, declines, chargebacks, transaction flow).
• Perform daily, weekly, and monthly reconciliation between PSP reports and internal systems.
• Identify and investigate discrepancies in settlements, balances, refunds, and chargebacks.
• Coordinate with Finance and PSPs to resolve reconciliation breaks.
• Communicate with PSPs regarding technical, operational, settlement, and compliance-related issues.
• Handle support requests and incidents via email, Jira, and Telegram in a timely and professional manner.
• Create, track, and resolve tickets in Jira, ensuring proper documentation and follow-up.
• Coordinate with internal teams (Risk, Fraud, Compliance, Tech, Finance) to resolve payment-related issues.
• Analyze payment declines and suggest optimization strategies to improve approval rates.
• Monitor chargeback ratios and assist in implementing prevention measures.
• Assist in onboarding new PSPs and integrating payment solutions.
• Maintain accurate documentation of processes, reconciliation files, contacts, and escalation procedures.
• Ensure SLAs with PSPs are met and escalate critical operational or settlement issues when necessary.

Requirements

• 1+ year of experience in Payments or iGaming.
• Understanding of online payment methods, including bank cards, e-wallets, and payment providers.
• Experience working with payment systems, PSPs, or financial platforms.
• Strong attention to detail and problem-solving skills.
• Ability to analyze transaction data and identify issues.
• Experience with transaction monitoring and reconciliation is an advantage.
• English proficiency at B2 level or higher.

Working Conditions

• On-site mode.
• Rotating shifts, including day, midday and night shifts.
• Health insurance coverage.